Job Open: Process and System Analyst - Knoxville Utilities, TN

By General Inquiries posted 05-26-2021 11:14 AM

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Process and System Analyst - Vacancy 17696

Posting Date: 05/07/2021 Pay Plan: Admin B
Closing Date: 05/28/2021
Pay Grade: 9,10, 12
Position Type: Regular/Full-Time
Pay Range: $49,900.00-$102,300.00

Job Information

Job Classification: Business Management Analyst
Department: 072 Gas Systems Engineering
Work Location: Various KUB Locations
Work Schedule: 40+ hours / week: M - F

About KUB

The Knoxville Utilities Board (KUB) is one of the largest public utilities in the country providing electric, gas, water and wastewater services to more than 468,000 customers in Knoxville and parts of seven surrounding counties. We exist to serve our customers, improving their quality of life by providing utility services that are safe, reliable and affordable. And our mission is about more than just pipes and wires. It’s about being good stewards of our community’s resources: utility assets, customer dollars, and the environment. We work to safeguard those resources and enhance their value for the people of the communities we serve and generations to come.

Work Description

This position involves analytical, process improvement, and project management work in a variety of technical and functional areas as part of KUB’s Engineering departments. Responsibilities include identifying, documenting, analyzing, designing, implementing, and communicating all aspects of process improvement or project initiatives with various levels of personnel throughout KUB. Tasks include development of dashboards and reports from KUB IT systems, performing data analysis, system testing, making recommendations on IT systems improvement, and training. The position requires participation with other teams, occasionally assuming a leadership role to address specific project goals or objectives.

Minimum Qualifications

Bachelor's degree from an accredited college or university, preferably in a technical or business-related discipline
Strong PC skills, including experience with Microsoft products (i.e., Word, Excel, Power Point, Access, MS Project, and Visio), and querying and reporting skills
Excellent interpersonal, written and oral communication, customer service, communication, and team interaction skills
Strong project management skills
Valid driver’s license

Physical Demands

Sedentary Work - Exerting up to 10 pounds of force occasionally, and / or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Note: The physical demands described above are intended to relate the approximate physical demands of the classification. Physical demands for a specific position within this classification may vary and/ or exceed those demands described above. Additional information regarding specific positions is available in Human Resources.

Preferred Qualifications

Bachelor’s and/or master’s degree in Business, Industrial and Systems Engineering, Computer Science or other relevant discipline from an accredited college or university
Experience working with Smartsheets or other project management software, ESRI GIS, IBM Maximo, Oracle Network Management System, Oracle/Peoplesoft Customer Information System, SQL, BIRT, Microsoft Power BI, Microsoft SharePoint •
Experience with process analysis, technical writing, process improvement methodologies, change management, and/or other process and IT analysis related capabilities
Certification as PMI’s Project Management Professional (PMP)
Ability to direct the work of others, work effectively in a collaborative/team environment, and effectively manage change initiatives
Knowledge and skills in the development and management of business metrics, dashboards, and programs
Knowledge of utilities and construction management

Selection Process (Subject to change)

Phase 1 Submit online application at www.kub.org
Phase 2 Experience, training and education evaluation
Phase 3 Interview with department representatives
Phase 4 Written, performance and behavioral exercises
Phase 5 Background investigation
Phase 6 Physical assessment and/or drug screen

If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.

NOTES

Only candidates submitting a completed KUB application and completing each component of the selection process will be considered for KUB positions. KUB does not accept unsolicited applications; completed applications are only considered for advertised vacancies. Please no third party inquiries. Due to the volume of applications and resumes we receive, only applicants invited to interview will be contacted. Applicants should apply on all positions of interest. KUB reserves the right to consider applications for additional vacancies in the same classification within 120 days of the original posting, after which time, applicants must reapply to be considered for any openings. It is the applicant’s responsibility to provide correct and updated contact information to KUB during the active period of the application. If KUB is unable to contact the applicant because the information on the application is no longer correct, the application will be considered inactive and the applicant no longer eligible for employment.

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