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APGA GOAL
By now, all APGA members should have written public awareness plans. APGA has developed a free model plan if you still need one. A new requirement is that each utility assess how effective its public education efforts are in communicating important natural gas safety information to customers and the public. Your plan must state how this effectiveness assessment will be accomplished and explain why the process will produce a statistically-valid measure of the level of gas safety knowledge of customers and non-customers living near distribution lines. You can do it yourself, or … Let APGA do it for you! APGA is pleased to offer APGA GOAL™ (Gas Overall Awareness Level), a nationwide program to assess the public’s gas safety knowledge utilizing state-of-the-art automated telephone polling technology. Participating utilities will receive a description of the evaluation process and its statistical basis to insert into their written plans and an annual report on the results of the polling, both within their service area as well as nationwide. Participants can choose from four different levels of sampling, from the bare minimum polled once every four years to polling all customers each year. It costs just 29 cents per call (49 cents for non APGA members). When you sign up for the GOAL program, not only will you receive statistically valid information about the public awareness efforts of your system, you will also be able to compare your results to the results from other systems around the country that have participated in GOAL. In March 2007 the GOAL program entered into its second year of phone surveying with over 400,000 calls completed and covering every size gas system. Even if you were not able to join in on the first year, it is not too late to join this tested and proven program now. To join, complete the enrollment forms and mail or fax back to APGA indicating which program level you want. We will call you to complete the enrollment. APGA GOAL FAQ
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201 Massachusetts Avenue, NE, Suite C-4 Washington DC 20002 | Tel 202.464.2742 | 800.927.4204 | Fax 202.464.0246 | Email Us
Copyright 2004 American Public Gas Association. All rights reserved. |
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